PRIVACY POLICY

This privacy policy applies to the website markmc.co, owned and operated by Redmark Consulting Pty Ltd.

Collection of Personal Information

We may collect the following types of personal information from our website visitors:

    • Contact information, such as name, business name, email address, mobile and/or landline phone number, when a visitor purchases a product, subscribes to our newsletter or fills out a contact form.
    • Information about website usage, such as pages viewed, time spent on the website, and IP address, through the use of Google Analytics (Universal Analytics and/or GA4).

    Use of Personal Information

    We may use personal information collected from our website visitors for the following purposes:

      • To provide requested information or services, such as ecommerce sales, responding to a contact form or fulfilling a newsletter subscription.
      • To improve the performance and usability of our website through the use of Google Analytics (Universal Analytics and GA4).
      • To transmit and store the personal information in the Concours Pro CRM system (https://concourspro.app/) for the purposes of delivering our business services.
      • To send emails and/or SMS messages to our subscribers regarding our products, services and promotions.

      Sharing of Personal Information

      We may share personal information with third parties for the following purposes:

      • With service providers, such as Google Analytics (Universal Analytics and GA4), Google Tag Manager, to assist with website performance and usability.
      • As required by law or to protect the rights and safety of Redmark Consulting Pty Ltd and our website visitors.
      • To transmit and store the personal information in the Concours Pro CRM system (https://concourspro.app/), which is located outside of Australia, for the purposes of delivering our business services.

      Security of Personal Information

      We take reasonable steps to protect personal information collected from our website visitors from unauthorized access, use, disclosure, or destruction. The personal information is transmitted and stored in the Concours Pro CRM system which is encrypted by SSL. However, please note that no method of transmission or storage is completely secure.

      Retention of Personal Information

      We retain personal information indefinitely.

      Cross-Border Transfer of Personal Information

      Personal information collected by us may be stored, processed and transferred to third parties, including service providers, outside of Australia, including to the Concours Pro CRM system. By using our website and providing us with your personal information, you consent to the cross-border transfer of your personal information as described in this policy.

      Rights of the Users

      Users have the right to access, correct, and delete their personal information at any time by emailing us here.

      Complaints

      We take any potential breaches of your privacy rights very seriously and will thoroughly investigate each complaint. If you have any complaints or concerns about a potential breach of your privacy rights, please contact us by emailing us here. We will respond to your complaint personally.

      Cookies

      We use cookies on our website for Google Analytics, Google Tag Manager and for our WordPress website. Cookies are small data files that are placed on your device when you visit our website. They are used to improve the performance and usability of our website.

      Opt-out and Unsubscription

      By subscribing or submitting a contact form, you are opting in to receive emails and/or SMS messages from us. You may unsubscribe from email messages at any time by clicking on the unsubscribe link in the email. You may unsubscribe from SMS messages by replying “Stop” via SMS message. Please note that SMS messages received may in some cases incur phone network fees to receive, for example if the user is roaming overseas.

      GDPR

      This website is intended for use by residents of Australia and is not compliant with European GDPR regulations or other worldwide privacy legislation.

      Changes to This Privacy Policy

      We may update this privacy policy from time to time to reflect changes to our personal information collection, use, and sharing practices.

      Contact Us

      If you have any questions or concerns about this privacy policy or the personal information we collect and use, please email us here. You can also find more information about your privacy rights and how to make a complaint on the Office of the Australian Information Commissioner’s website (https://www.oaic.gov.au/).